Your Council Tax account reference and Housing Benefit claim reference can be found on your bill or claim letter.

Access Now is a short once only verification process that we use to confirm who you are. It will help if you have your Council Tax and /or Housing Benefit letter to hand when you complete this process. If we can’t verify you through this process, we can send you a PIN by post but this process will take a few days.

When you have completed the once only verification process you can set up to receive your communications online rather than by post.